Always Open - Privacy Policy

Always Open (“Always Open,” “we,” “us,” or “our”) operates https://alwaysopenhq.com and provides lead response and customer communication services designed for appointment- and inquiry-driven local businesses.

Our services may include automated missed-call text-backs, website chat responses, lead follow-ups, appointment reminders, customer communications, and review requests.

Always Open is operated by Noah Schilling, who is the sole proprietor and owner of the business.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, use our services, or communicate with us.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Always Open does not sell, rent, or share customer text messaging opt-in information, including phone numbers and consent records, with affiliates or third parties for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent records are treated as confidential. Such information may be shared only with service providers, messaging providers, carriers, or other vendors when reasonably necessary to provide, maintain, or support the text messaging services you have requested.

1. Information We Collect: Depending on how you interact with Always Open, we may collect the following information:

Personal Information

⁍ Name

⁍ Email address

⁍ Phone number

⁍ Business or company information

⁍ Physical or business address

⁍ Account and login information

⁍ Information you provide when requesting information, scheduling an appointment, or contacting us

⁍ Payment and billing information when applicable

⁍ Communication preferences and consent records

Lead and Customer Communication Information: When our services are used to communicate with a business's leads or customers, information may include:

⁍ Lead or customer name and contact information

⁍ Phone numbers and email addresses

⁍ Website chat conversations

⁍ Text message communications

⁍ Inquiry details

⁍ Appointment information

⁍ Follow-up communications

⁍ Communication preferences

⁍ SMS and other communication opt-in records

⁍ Timestamps and records of consent or opt-out requests

⁍ Review requests and related responses

Non-Personal Information: We may automatically collect certain technical information, including:

⁍ IP address

⁍ Browser type and version

⁍ Device type

⁍ Operating system

⁍ Website usage information

⁍ Pages viewed and interactions with our website

⁍ Cookies and similar technologies

⁍ General analytics information

2. How We Use Your Information: We may use the information we collect to:

⁍ Provide, operate, and maintain Always Open services

⁍ Respond to inquiries and requests

⁍ Facilitate lead and customer communications

⁍ Send missed-call text-backs and follow-up messages

⁍ Send appointment reminders and related notifications

⁍ Support website chat and customer communication functionality

⁍ Facilitate review requests

⁍ Process payments and billing when applicable

⁍ Improve our products, services, and website

⁍ Personalize and improve user experiences

⁍ Maintain communication preferences and consent records

⁍ Prevent fraud, abuse, and unauthorized access

⁍ Maintain security and protect our systems

⁍ Comply with applicable legal and regulatory requirements

We use customer information only for legitimate business purposes and in accordance with applicable laws and the permissions provided by the individual.

3. SMS Messaging & Compliance:

Text Message Program Terms and Conditions

When you voluntarily opt in to receive text messages from Always Open or from a business using Always Open's communication services, you consent to receive text messages associated with the services, inquiries, appointments, or other communications for which you provided consent.

Depending on the service and your interaction with the business, messages may include:

⁍ Missed-call text-backs

⁍ Responses to inquiries

⁍ Appointment confirmations and reminders

⁍ Customer service communications

⁍ Lead follow-ups

⁍ Important service updates

⁍ Review requests

⁍ Other communications directly related to your interaction with the business

Opt-In and Consent

You will receive text messages only when you have provided the applicable consent or when otherwise permitted by applicable law.

Consent records may include the date, time, phone number, method, and source of the opt-in.

Your consent to receive text messages is not a condition of purchasing goods or services unless expressly permitted by applicable law.

Consent to receive text messages does not necessarily constitute consent to receive marketing or promotional messages. Promotional messages will be sent only where the appropriate consent or other lawful basis exists.

Opt-Out

You may stop receiving text messages at any time by replying “STOP” to a message.

After receiving an opt-out request, messaging may cease except for messages that are necessary to process the opt-out or otherwise permitted by law.

You may also contact the applicable business or Always Open using the contact information provided on the relevant website or communication.

Help and Support

For assistance with text messaging, reply “HELP” where supported or contact the business that sent the message.

Message Frequency

Message frequency varies depending on your interactions, appointments, inquiries, and communication preferences.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

SMS Data Protection

Always Open does not sell, rent, or share text messaging originator opt-in data, including phone numbers and consent records, with third parties or affiliates for their own marketing or promotional purposes.

Such information may be shared with messaging providers, carriers, technology vendors, or service providers only when reasonably necessary to deliver, maintain, secure, or support the requested messaging services.

4. Information Sharing and Disclosure:

Always Open does not sell or rent personal information.

We may share information in limited circumstances, including with:

Service Providers: We may use trusted third-party service providers to help operate our business and provide our services, including providers supporting:

⁍ Cloud hosting and infrastructure

⁍ Customer communication

⁍ SMS and messaging delivery

⁍ Email delivery

⁍ Appointment scheduling

⁍ Payment processing

⁍ Analytics

⁍ Customer support

⁍ Security and fraud prevention

These providers may access information only as reasonably necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

SMS and Messaging Providers:

Information necessary to deliver text messages may be shared with SMS aggregators, messaging platforms, carriers, and other communications providers.

Text messaging opt-in information and consent records are not shared with these parties for their own independent marketing or promotional purposes.

Legal Requirements:

We may disclose information when reasonably necessary to:

⁍ Comply with applicable laws or regulations

⁍ Respond to valid legal processes

⁍ Respond to lawful requests from government authorities

⁍ Protect our rights, property, or safety

⁍ Investigate fraud, abuse, or security incidents

⁍ Enforce our agreements and policies

Business Transfers:

If Always Open is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate privacy protections.

5. Data Security:

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

⁍ Encryption of sensitive information in transit and, where appropriate, at rest

⁍ Access controls and authentication mechanisms

⁍ Security monitoring

⁍ System updates and maintenance

⁍ Employee and contractor security practices

⁍ Secure backups

⁍ Incident response procedures

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies:

Our website may use cookies and similar technologies to:

⁍ Operate and maintain website functionality

⁍ Remember preferences

⁍ Understand website usage

⁍ Analyze traffic and engagement

⁍ Improve website performance

⁍ Improve our services and user experience

You may control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights and Choices:

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to:

⁍ Request access to personal information we hold about you

⁍ Request correction of inaccurate information

⁍ Request deletion of certain information

⁍ Request information about how your information is processed

⁍ Withdraw consent where processing is based on consent

⁍ Opt out of marketing communications

⁍ Unsubscribe from marketing emails

⁍ Opt out of SMS communications by replying “STOP”

⁍ Submit a privacy-related complaint to an applicable regulatory authority

To exercise applicable privacy rights, please contact us through the information provided in Section 10.

Some information may need to be retained where required by law, necessary to provide services, or needed for legitimate business purposes.

8. Third-Party Websites and Services:

Our website or services may contain links to third-party websites, applications, or services.

Always Open is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

This Privacy Policy applies to information collected by Always Open and does not govern third-party websites or services.

9. Children's Privacy:

Always Open's services are intended for businesses and their customers and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically for the latest information about our privacy practices.

11. Contact Us:

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact Always Open through our website:

Always Open

Email: [email protected]

Phone: (715) 496-6414
Website: https://alwaysopenhq.com

You may also use the contact information or contact form made available on our website.

Your Consent:

By using the Always Open website or services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will obtain the appropriate consent before processing personal information for the applicable purpose.